Returns, Refunds & Complaints Policy – Guildford Flowers
Our Fresh Flowers Guarantee in Guildford
At Flower Delivery Guildford, we take immense pride in being your trusted local florist, delivering to households and businesses throughout Guildford and the surrounding areas. We stand by our fresh flowers guarantee. Every bouquet and arrangement is prepared with care and delivered at its peak, ensuring you experience the joy and beauty of truly fresh blooms.
Damaged-on-Arrival Flowers
We do our utmost to ensure each delivery reaches you in pristine condition. However, if your flowers arrive damaged or do not meet our freshness standards upon delivery, we kindly ask you to contact us within 24 hours of receipt. When possible, please provide photos of the item as received. This helps us quickly understand the issue and initiate the resolution process.
Freshness Window
Our flowers are not only selected for their beauty but also for their longevity. We guarantee that your arrangement will remain fresh for a minimum of 5 days from the date of delivery, provided that they are cared for according to our guidelines. Should you notice your flowers wilting before this time, please let us know as soon as possible, and we’ll be happy to help.
Refunds & Replacement Policy
If there’s any issue with your order, whether it’s with the quality, freshness, or accuracy, we offer flexible solutions to ensure your satisfaction. Depending on the circumstances, we can arrange for:
- A replacement bouquet delivered to your preferred Guildford location at no extra cost.
- A full or partial refund if a replacement is not suitable.
Our commitment is to make things right promptly and transparently, so you can have complete confidence in ordering from us again.
How to Make a Complaint
Your feedback is vital to our service. If you have a complaint about any part of your flower delivery experience, including the ordering process, delivery, or the flowers themselves, please reach out to us as soon as possible. To help us investigate, please provide:
- Your order details
- A brief description of the problem
- Photos, if relevant
Our dedicated Guildford-based team will acknowledge your complaint within two working days and aim to provide a full resolution within five working days. Complex cases might require additional time, but we will keep you informed throughout the process.
Why Choose Our Guildford Florist?
Flower Delivery Guildford is honoured to serve our local community, and our reputation is built on trust, reliability, and freshness. We deliver to homes and businesses across Guildford, always striving to exceed your expectations. Your satisfaction is central to everything we do, and our returns, refunds, and complaints process is designed to ensure absolute peace of mind every time you order.
If you have any questions about our policy or need further assistance, please contact us using the details on our website. We are here to help and make every delivery a positive experience.
