Guildford Flower Delivery Service: Terms and Conditions

Introduction

Welcome to Flower Delivery Guildford, your trusted source for premium floral arrangements and convenient delivery throughout Guildford and its neighbouring areas. These Terms and Conditions are designed to outline our service policies, providing clarity regarding your rights and obligations when ordering flowers online with us. By placing an order, you acknowledge acceptance of these Terms and Conditions. We reserve the right to amend these terms as necessary, and changes will take effect upon being posted to our website.

Scope of Terms: Guildford and Surrounding Areas

These terms are applicable to all flower delivery customers located within Guildford and its surrounding regions who access our online flower delivery platform. If you have queries about whether your location is within our delivery area, please consult our delivery information page or contact us directly.

Ordering Process

1. Product Selection: Browse our collection of floral arrangements online. Each product page provides a description, price, and available delivery options.

2. Cart and Checkout: Add selected items to your online basket. When you are ready to complete your purchase, proceed to the checkout where you will provide recipient details, preferred delivery date, and any gift messages or special instructions.

3. Order Confirmation: After reviewing your order, submit your payment information. Upon successful payment, you will receive an online order confirmation summary. Please review this information carefully and contact us promptly if any errors are noticed.

4. Acceptance of Order: All orders are subject to our acceptance. We may contact you to confirm details or discuss alternatives if a particular flower is unavailable, in line with our substitution policy (see below).

Payment Terms

Payments for online flower delivery in Guildford must be made at the time of order placement. We accept major credit and debit cards, along with other secure electronic payment methods as displayed at checkout. All transaction values are in GBP (£), and the total price payable includes VAT and delivery charges, which are itemised during checkout. Upon successful payment, a receipt will be issued electronically.

Order Amendments and Cancellations

1. Amendments: Should you wish to make changes after placing your order (such as modifying the delivery date, updating recipient details, or amending your gift message) please contact us as soon as possible. While we will endeavour to accommodate amendments, we cannot guarantee that changes can be made, especially once your order has entered preparation or is out for delivery.

2. Cancellations: Orders may be cancelled at no charge provided adequate notice is given and preparation for delivery has not commenced. To cancel an order, contact us directly quoting your order reference. For same-day or next-day delivery orders, cancellations may not always be possible once order preparation has begun. Refunds will be issued as appropriate under these circumstances; please allow up to 5 working days for the refund to be processed.

3. Non-refundable Items: Due to the perishable nature of flowers, we regret that we cannot offer refunds on orders cancelled after the bouquet has been dispatched or delivered, save where an order is cancelled because of our error, or under your statutory rights.

Substitution Policy

We strive to deliver your selected bouquet or floral arrangement as pictured and described online. However, the availability of specific flower varieties and colours can vary due to seasonal or supply factors. Where it is necessary to substitute, we ensure replacements are of equal or greater value and retain the intended style, theme, and colour palette. If a major substitution is required, we will attempt to contact you for approval prior to delivery.

Delivery Policy

1. Areas Served: We deliver across Guildford and neighbouring areas as outlined on our website.

2. Delivery Times: While we strive to deliver on your chosen date, times cannot be guaranteed. We will make every effort to deliver within business hours or meet any specific timing requests, but delays may occasionally occur due to factors beyond our control.

3. Delivery Procedures: If the recipient is unavailable at the address provided, we will follow your specified delivery instructions (such as leaving with a neighbour or in a safe place). If no instructions are provided, we may attempt to contact the recipient or leave a delivery note. In circumstances where delivery cannot be fulfilled due to incorrect information, we cannot accept liability for non-delivery. Re-delivery may incur an additional fee.

4. Delivery Confirmation: Upon completing delivery, we will update the order status on your account. For high-value or bespoke arrangements, a proof of delivery may be available upon request.

Quality and Complaints Policy

We take pride in the freshness and quality of our flowers. If you or the recipient are dissatisfied with the product received, please contact us within 24 hours of delivery with photographic evidence of any concern. We will investigate and, where appropriate, offer a replacement, refund, or other solution in accordance with your statutory rights. Please note that flowers are perishable goods and should be cared for as per our care instructions to maximise longevity.

Prices and Promotions

All prices displayed on our website for Guildford flower delivery include VAT at the prevailing rate. Delivery charges, where applicable, are clearly listed. Promotional or discount codes must be entered at the time of order and cannot be applied retrospectively. We reserve the right to withdraw or amend promotional offers at any time.

Unforeseen Events

We endeavour to fulfil all orders as promised; however, in rare cases, events outside our control (such as severe weather, transport disruptions, or supplier failures) may prevent us from fulfilling your delivery on the expected date. In such circumstances, we will make every effort to inform you and arrange an alternative date or offer a full refund if an alternative is not acceptable.

Customer Obligations

By placing an order with Flower Delivery Guildford, you confirm:

• All information supplied (recipient name, address, contact details, message) is accurate and complete
• You are at least 18 years old
• You have legal capacity to enter into this agreement
• You have obtained consent to provide recipient details, where applicable, in accordance with data protection requirements

Limitations of Liability

We are committed to providing a high-quality flower delivery service throughout Guildford and surrounding areas. However, our liability to you shall not exceed the value of your order, except where prohibited by law. We shall not be liable for:

• Any indirect loss, loss of profits, or consequential damages resulting from non-delivery, mis-delivery, or delayed delivery
• Failure to deliver due to incorrect information supplied by the customer
• Issues arising from the recipient’s failure to follow flower care instructions
• Delays or failures caused by events outside our reasonable control

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Privacy and Data Protection

Your personal data and order information will be processed in accordance with our Privacy Policy and prevailing data protection laws in the UK. We use this information solely for the purpose of fulfilling your online flower delivery order and improving customer experience within Guildford and adjacent areas. Data is not shared with third parties except as necessary for order fulfilment or where required by law.

Intellectual Property

All photographic images, text, and website content associated with Flower Delivery Guildford are protected by copyright and must not be reproduced or redistributed without prior written permission.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from them, are governed by English law. You agree that the courts of England and Wales have exclusive jurisdiction in any such matters. This does not affect your statutory rights as a consumer.

Severance

If any part of these Terms and Conditions is deemed unlawful or unenforceable, the affected term shall be severed, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms and Conditions, alongside any referenced policies (including our Privacy Policy), form the entirety of the agreement between Flower Delivery Guildford and you, the customer, regarding online flower delivery services in Guildford and its surroundings. No other statements or representations shall have any effect unless expressly agreed in writing.

Contact and Customer Support

For questions or assistance regarding these Terms and Conditions, order queries, or further information about our online flower delivery services in Guildford and the local area, please consult our website or reach out to our team. Your satisfaction and trust are important to us.

Thank you for choosing Flower Delivery Guildford. These terms are effective from June 2024 and apply to all online flower delivery orders placed in Guildford and surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Guildford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Guildford.

For assistance with orders, returns or account queries, please fill out the Contact Us form.